Overview
A business exists because it is initiated to meet the needs of certain people. Those people together forming a business market would be the customers. Without customers, there is no business.
Focusing on customers’ needs through adopting ISO 9001 (Quality Management System) will better equip your organization to meet business challenges. This Quality Management System (QMS) is an effective business improvement tool, which helps organizations increase customer satisfaction and loyalty by means of continually improving their operations, services, and products.
Learning Outcomes
By the end of this course, participants should be able to understand:
- The concept of ISO9001 series of standards.
- The risk-based thinking approach.
- The requirements of ISO9001.
- The process in implementing ISO9001.
Course Outline
- The Concept of Quality.
- Introduction of the ISO9001.
- Risk-based thinking approach.
- Plan-Do-Check-Act (PDCA) and ISO9001:2015.
- Detail requirements of ISO 9001:2015.
- The process of implementing ISO9001:2015.
